Shipping policy

Last Updated: [Add Date]

At [Store Name], we aim to deliver your order safely and on time. This Shipping Policy explains our delivery process, estimated delivery times and shipping charges.

1. Shipping Locations

We currently deliver orders to:

[All cities across Pakistan / Selected cities]
International delivery: [Available / Not Available]

Delivery availability may depend on the customer’s location and courier service coverage.

2. Order Processing Time

Orders are usually processed within [1–3 business days] after confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
Customized or special orders may require additional processing time.

3. Estimated Delivery Time

Estimated delivery times are:

Major cities: [2–5 business days]
Other cities and areas: [4–7 business days]
Remote areas: [5–10 business days]

These are estimated timelines and may vary due to courier delays, weather conditions, public holidays, incorrect addresses or other unexpected circumstances.

4. Shipping Charges

Shipping charges are:

Standard shipping: [PKR Amount]
Free shipping on orders above: [PKR Amount]
Cash on Delivery charges, if applicable: [PKR Amount]

The final shipping cost will be displayed during checkout or communicated before order dispatch.

5. Order Confirmation

After placing an order, our team may contact you through phone, SMS or WhatsApp to confirm your order and delivery details.

Orders with incomplete or incorrect information may be delayed or cancelled.

6. Tracking Information

Once your order is dispatched, tracking details may be shared through email, SMS or WhatsApp, where available.

Customers can use the provided tracking information to check the delivery status of their order.

7. Delivery Attempts

The courier company may make one or more delivery attempts.

If the customer is unavailable, provides an incorrect address or does not respond to the courier, the order may be returned to us. Additional delivery charges may apply for re-shipping.

8. Delayed or Lost Orders

Although we work with reliable courier partners, delivery delays may occur due to circumstances beyond our control.

If your order is delayed, please contact us so we can coordinate with the courier company and provide an update.

In case of a lost shipment, we will investigate the matter with the courier company and take appropriate action according to the courier’s process and our policies.

9. Damaged Packages

Please check your package at the time of delivery, if possible.

If the package or product appears damaged, contact us within [24–48 hours] of receiving the order and provide clear pictures or videos. We will review the issue and guide you through the next steps.