Refund policy

Last Updated: [Add Date]

At Inara Edits, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may contact us regarding a return or exchange, subject to the terms below.

1. Return & Exchange Period

Customers may request a return or exchange within [7 days] of receiving the order.
The product must be unused, unworn and in its original condition.
The product must be returned with its original packaging, tags and accessories, if applicable.
Return or exchange requests submitted after the stated period may not be accepted.

2. Eligible Products

Products may be eligible for return or exchange if:

The wrong product was delivered.
The product arrived damaged or defective.
The product is different from the description or order details.
The customer received an incorrect size, color or design, where applicable.

For hygiene and safety reasons, certain products may not be eligible for return or exchange, including products that have been worn, used, altered or damaged after delivery.

3. Non-Returnable Products

The following products may not be eligible for return or exchange:

Used or worn jewellery.
Products without original packaging or tags.
Customized or personalized products.
Products damaged due to improper use or handling.
Products returned after the specified return period.

4. Return Request Process

To request a return or exchange, please contact us at:

Email: [Your Email Address]
WhatsApp: [Your WhatsApp Number]

Please provide:

Order number.
Customer name and contact details.
Reason for the return or exchange.
Clear pictures or videos of the product, if it is damaged or defective.

Our team will review your request and provide further instructions.

5. Return Shipping Charges

If the product is damaged, defective or incorrectly delivered, [Store Name] may cover the return shipping cost, subject to verification.
For other approved returns or exchanges, the customer may be responsible for return shipping charges.
Original shipping charges may be non-refundable unless the return is due to an error on our part.

6. Refund Process

Once the returned product is received and inspected, we will inform you whether your refund has been approved or rejected.

If approved, the refund will be processed through [Original Payment Method / Bank Transfer / Other Method] within [X–X business days].

The time required for the refund to appear in your account may depend on your bank or payment provider.

7. Exchanges

If you wish to exchange an item, the replacement product will be subject to availability.

If the requested replacement is unavailable, you may choose another product of equal value or receive a refund according to our policy.

8. Damaged or Incorrect Orders

Please inspect your order as soon as it is delivered. If you receive a damaged, defective or incorrect product, contact us within [24–48 hours] of delivery and provide clear pictures or videos.

We will review the issue and guide you through the replacement, exchange or refund process.

9. Order Cancellation

Order cancellation requests may be accepted before the order is dispatched.

Once an order has been shipped, cancellation may not be possible. In such cases, the customer may follow the applicable return procedure.

10. Policy Changes

[Store Name] reserves the right to update or change this Return & Refund Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.